Business Application Support Analyst

Why we need this role

Colt Data Centre Services has over 20 years of experience in designing, building and operating energy-efficient, reliable data centres - hosting significant financial, media, corporate and cloud wholesale providers across the world.

Our customers are at the heart of everything we do, we endeavour to take a customer led approach across our operations striving to serve our customers with a seamless experience no matter what facility or region they are in.

Finding the right solutions for our customers starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish.

Our vision: to be the most customer centric data centre provider

What you will do

Reporting to the System Manager, a IT Application Specialist is responsible for the provision of technical support,  design and deployment for a number of business critical applications. 

• You will provide a combination of 2nd and 3rd line support and be the technical subject matter expertise for a portfolio of business systems. 
• In the event of application issues, you will work with Incident Management Teams to restore service quickly and efficiently and, where required,Problem and Change Management Teams to complete any follow up actions. 
• Plan and execute changes in accordance with policies and processes 
• Delivery of 2nd/3rd line operational support for IT services
• Documenting procedures, processes and high and low level designs 
• You will support Service Delivery Managers with Application Changes by providing technical expertise at CAB Meetings and, where required, the technical resources to implement changes
• You will work with the Business Applications and Infrastructure Teams to maintain a pipeline of platform maintenance and enhancement activities.
• Research and keep up-to-date with current and emerging technologies 
• Technical resource and, where required, technical lead for projects and BAU activities ensuring delivery within agreed scope and timeframe
• Work collaboratively with the IT team, colleagues and suppliers to deliver technical solutions per business requirements 
• This role also forms part of a design authority group on a project, which strives to maintain start to finish integrity of the solution. 

What we're looking for

Skills and Experience

• Experience managing/supporting Microsoft Dynamics 365 applications with Finance & Operations being desirable.
• ETL/Data Transformation solutions (e.g. SSIS, Azure Data Factory).
• Scripting and automation (Powershell, vbscript, python, etc…) 
• Experience of managing a Microsoft 365 tenant, including Sharepoint Online, Teams, Power Platform (Desirable)
• Experience of managing an Azure or other cloud environment.
• Strong awareness of IT security best practices.
• Would suit someone with 3-4 years experience in a similar role looking for their next progressive step.

Working Conditions: Colt DCS is a flexible-first company, operating in a hybrid working model. This role may require occasional on-call availability and may involve working outside of standard business hours during security incidents or high-risk periods