Senior Collections Specialist

Short Description

Function: Finance (CFO)

Contract: permanent

Location: Barcelona

Why we need this role

As a Senior Collections Specialist, you play a critical role in ensuring cash is collected efficiently and on time, directly supporting the company’s financial stability. You balance firm enforcement of payment terms with strong customer relationship management, proactively identifying and resolving billing discrepancies to prevent delays and disputes. By reducing financial risk through continuous account monitoring, you provide accurate reporting and cash‑flow forecasting to support informed business decisions. You also support compliance and audit requirements, ensuring all collection activities are well documented, controlled, and aligned with internal policies and regulatory standards.

What you will do

• Responsible for the accounts receivable collection performance for a portfolio of customers
• Manage the cash collection, account reconciliation and relationship of a selection of Key customers
• Contacting customers, performing activities as directed by automated workflow, or applying own judgement and time management
• Resolution of unallocated cash & credit requiring account reconciliation and/or customer contact
• Support and guide our centralized functions in both Barcelona and India. i.e. cash apps; disputes
• Attend monthly reviews and prepare business metrics for review with SSC line management and finance contacts in the relevant business unit to whom you are providing a service
• Comply with Service Levels (SLA’s) & manage own performance to improve/stabilize KPI’s
• Compliance with the current process design and specifications, process excellence and data quality principles
• Initiate improvements to policy and process 

What you will do

What we're looking for

• Minimum of 2 years’ experience in Cash Collection
• Familiarity dealing with complex customer accounts
• Good level of dispute resolution and management experience
• Use of Collection software i.e. software driving automated workflow and tasks
• Computer literate with knowledge of Oracle, SAP or similar
• Advance knowledge of Microsoft office suite i.e. Excel, Presentation, etc.)
• Complex Customer account reconciliation skills
• Good level of Financial & Business acumen
• Excellent interpersonal, written and verbal communication, persuasion and negotiation skills
• Knowledge of Shared Service environment
• All fluent in written and spoken Spanish and English.  
• Strong analysis and problem solving skills, you tackle familiar challenges logically and applied appropriate solutions
• Prior experience working across different levels of the company
• Strong leadership skills and commercial acumen, acting as responsible and owner
• Keen on continuous improvement, you often come up with new ideas
• Customer focus minded, providing help and support to different internal teams
• Professional experience development, pursuing development in line with job requirements
• Working in partnership, cooperating with other team members and teams
• Solid communication skills, showcasing influence and persuasiveness to decision making
• Ability to plan and organize different processes or activities
• You’re a self-starter with a results driven mindset                                                           

Might haves: 

• Graduate or Master will be preferred You’re a self-starter with a results driven mindset