Global Services Administrator
Sibiu, RO
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Short Description
Function: Human Resources
Reports to: Team Leader, Global HR Services
Location: Sibiu, Romania
This is a year maternity contract.
Why we need this role
As a key member of the Global HR Services team, your role is pivotal in supporting Colt's HR initiative to centralize HR services. Serving as the primary point of contact for all HR-related queries, you will ensure standardized and high-quality service delivery across Colt's global footprint. Your responsibilities include providing operational support, resolving first-line employee and manager queries on HR processes, and collaborating with HR teams to enhance overall service efficiency. By doing so, you contribute significantly to maintaining a positive and consistent employee experience throughout Colt.
A Global Services Administrator provides first point of contact support to colleagues and customers. They deal with incoming tickets, provide administrative or technical support, or triage the ticket to the appropriate team. As the first point of contact, Global Services Administrators are expected to have strong written and spoken communication skills, the ability to capture and clarify queries, and good organisational skills to manage tickets in line with SLAs and operating procedures.
What you will do
- As part of Global HR Services, own various Colt’s HR processes and answer queries (received on email, via phone and online) and provide solutions until resolution across employee life cycle.
- Handle on-boarding procedures & employment changes
- Resolve various HR system queries/requests and track them until resolution..
- Maintain quality standards for all the relevant work and meets process / service SLA’s.
- Draft, publish, and communicate adequate documentation on policies and process definition.
- Interacts closely with the HR community to tailor solutions and tools, advising and supporting
- Act as systems functional maintenance reference: understand system capabilities and dependencies, follow-up and support the regular releases/updates/testing, offers HR users support and training.
- Act as Subject Matter Expertise & Advisory on HR processes, HR systems & HR policies, offer support and advice to the HR community members as well as the wider business;
- Offer support on payroll, background verification and other audit actions with required data and explanations.
- Manage background screening process end to end and monitor adherence to the process
- Focus on continuous improvement, standardization and automation of processes) and collaborates with various Teams across HR (especially HRIS) in order to improve HR processes for a better user experience.
- Offer support to the entire HR community on the most important recurring and non-recurring projects within HR : Pay review, Performance Review, every system changes and updates, reorganization activities.
Key performance indicators (financial and non-financial)
- Time taken to resolve queries and requests according to agreed SLAs
- Maintain a good relationship with all stakeholders
- Identify improvements and work on their implementation
- Exposure and involvement in various projects
Relationships and key contacts
- All Colt employees
- Colt HR teams and Managers
- Centers of Excellence
- Vendors
What you will do
- Customer support experience in a global organization (preferably in HR)
- Experience in an HR role
- High sense of confidentiality and responsibility
- Excellent organizational skills and the ability to multi-task.
- Dealing with multiple, worldwide stakeholder
- Understanding of HR field, processes
- (Desired) Exposure to and experience of working on HR Systems like Success Factors
- IT & technology skills : IT/IS savvy with a keen interest in leveraging IT/IS functionality to drive business value;
- Knowledge in Office suite components (Word, Excel, Power Point etc) and comfortable working in new software/systems (use systems/tools as a real efficiency game-changer)
- Good analytical and reporting skills
Qualifications
- Graduate in business related studies (preferable although other fields will be considered)
- Team player, service-oriented and attention to details.
- Excellent oral communication & interpersonal skills
- MS Office (Excel – medium/advanced, Word, PowerPoint)
- Fluency in English and one other European Language.
Skills
Education
What we offer you:
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
- Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most recently we have:
- Signed the UN Women Empowerment Principles which guide our Gender Action Plan
- Trained 60 (and growing) Colties to be Mental Health First Aiders
- Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
Benefits
Our benefits support you through all parts of life, for both physical and mental health.
- Flexible working hours and the option to work from home.
- Extensive induction program with experienced mentors and buddies.
- Opportunities for further development and educational opportunities.
- Global Family Leave Policy.
- Employee Assistance Program.
- Internal inclusion & diversity employee networks.
A global network
- When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
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