Customer Relationship Manager

Job id: 35949

Job location:

Sibiu, RO Barcelona, ES

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

The Customer Relationship Manager is the glue between Colt’s business and Colt’s customers.

Providing invaluable support to sales colleagues with revenue generating activities.
Acting as a point of contact for customers post sale and during the life of their service with our business.
Support sales to bring customers into our business and once onboarded, strive to make it effortless for them to do business with us.
Work closely with other Colt teams to support the in-life experience of a portfolio of accounts.
Build customer intimacy to understand their business requirements, acting as the conduit the customers, the Sales team, and the wider Colt team.
Deliver a professional level of customer experience through excellence in service, in line with changing business requirements.

What you will do

Understand customer requests and match to Colt’s product offering with sales and SE support.
Support transactional sales activities, contract renewals and sales projects for dedicated accounts.
Coordinate pricing, quoting and ordering activities to make sure everything is done fast and accurate.
Collaborate with other internal teams to create orders that are right-first time, helping customers to get the exact service they need.
Regularly communicate with customers on the progress of their requests using non-Colt jargon and customer friendly terms.
Receive and respond to emails from internal and external customers, ensuring efficient management of requests, coordinating with other internal teams to deliver a timely and accurate resolution.
Initiate and lead in customer meetings, focused on customer management topics.
Educate customers about our systems, tools and processes, empowering them to engage digitally and self-serve though use of the Colt Portal.
Ensure dispute policy is adhered to for invoicing enquiries.
Support the measurement of customer happiness and drive customer satisfaction upwards.
Proactive escalation where there is a risk of failure to deliver on the customer expectations.

What we're looking for

Fluent in German language and English
Previous experience in a role that deals with sales and/or customers
An understanding of networking technologies and products is preferable
Great written and verbal communications skills
Good interpersonal and coordination skills
An ability to influence people at all levels to get what you need for your customers
A passion for customer experience
Adaptable to ever changing customer needs

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.

A global network

When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.