Service Activation Team Manager

Job id: 35897

Job location:

JP

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

This role manages and directs Service Configuration and Activation Team Leads, responsible for configuration of service, mainly at Layer-2 for both Customer Orders and 'Internal Network Optimisation Orders' over Ethernet, Optical, Packet networks, into network management platform and supporting field technicians during activation of service. They are responsible for overseeing all network configuration and activation activities.

What you will do

Assessing resource capacity and effort prioritisation to ensure technical support activities are delivered to a high standard and to agreed timelines.
Managing, directing and training Service Configuration and Activation Team Leads, ensuring teams achieve KPIs.
Overseeing all configuration and activation activities, ensuring agreed procedures and standards are followed and that orders are technically validated.
Managing escalations and making decisions to solve issues, providing direction and steer to teams to navigate challenges.
Building and managing relationships with internal teams and relevant stakeholders to ensure effective communication, expectation management, and timely resolution of escalations.
Leading Continuous Service Improvement initiatives to evolve and enhance Configuration and Activation services.

What we're looking for

Minimum of 10 years of experience in network design/provisioning within the relevant industry, with solid understanding and knowledge of installation, testing, and NOC environments (Optical/Ethernet/SDH/SONET, DWDM, EoSDH/IP).
Business level proficieny in Japanese and English (Written and Speaking)
At least 5 years of experience leading a team.
Strong knowledge and genuine interest in network-related technologies.
Strong technical background with the ability to provide instructions and explanations to non-technical audiences.
Strong communication skills (both written and verbal) and strong active listening ability.
Practical knowledge of Microsoft Office tools (Visio, Word, PowerPoint, Excel) and other tools commonly used for daily administrative tasks.
CCNP/CCIE certification is a plus.

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.

A global network

When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.