Internal Channels Specialist

Short Description

Colt DCS is searching for an innovative, self-driven individual to manage their digital internal communications platforms. Sitting within Internal Communications, you will be a key member of the team, using your expertise to drive engagement between our internal channels and colleagues.

Job Description

Role Requirements

Intranet Management

• Input into and drive the internal intranet strategy for DCS
• Proactively review and improve the intranet to ensure all regions and functions are represented, with up-to-date information
• Regularly report on and use metrics to drive engagement between colleagues and the intranet
• Support in creating and delivering intranet pages and articles
• Ensure the intranet clearly illustrates DCS’s values, purpose and vision
• Use your expertise and metrics to iterate and improve technical capability of the intranet

Internal Social Media Management

• Use your expertise to support and lead in the implementation of DCS’s new internal social media channel
• Create and own channel governance for the social channel, including roles and responsibilities, group permissions, and group types
• Input into and drive internal social media strategy
• Regularly track and report on metrics, using insights to suggest future improvements and drive engagement

Town Hall Technical Support

• Assist with the end-to-end process of quarterly Townhalls
• Lead in technical support for virtual and in-person Townhalls, including Teams and hybrid set-ups
• Suggest innovative enhancements to improve the end-user experience

Required Experience

Digital Internal Communications Platforms

• Minimum 2 years of experience managing internal digital communication platforms such as intranets, internal social media tools (e.g., Yammer, Workplace by Meta, Viva Engage)
• Proven ability to drive engagement through digital channels using content strategy and analytics
• Desirable: Previous experience in successfully implementing a new internal social channel, within a global business

Intranet Strategy & Management

• Hands-on experience in intranet content creation, structure optimisation, and user experience improvements
• Strong expertise with SharePoint as an intranet platform

Internal Social Media Governance

• Experience implementing or managing internal social media channels, including setting up governance frameworks (permissions, roles, group types)

Content Creation & Editorial Support

• Strong writing and editing skills for internal articles, announcements, and intranet pages
• Experience collaborating with stakeholders to ensure content aligns with company values and tone of voice

Technical Event Support

• Experience supporting virtual and hybrid internal events (e.g., Town Halls), including familiarity with Microsoft Teams or similar platforms
• Comfortable troubleshooting basic AV and tech issues during live events

Stakeholder Collaboration

• Demonstrated ability to work cross-functionally with HR, IT, and business units to ensure digital channels meet employee needs
• Ability to support stakeholders in updating their area of the intranet

Analytics & Reporting

• Proficient in using analytics tools to track engagement (e.g., SharePoint analytics, Viva Insights, Google Analytics)
• Ability to present data-driven recommendations to stakeholders to improve channel performance