IT Application Operations Specialist

Why we need this role

In today’s world, great businesses must be secure, resilient, scalable and above all - connected.

At Colt Data Centre Services this is our business. Colt Data Centre Services offers flexible and affordable colocation and IT infrastructure solutions. Our connectivity and colocation solutions allow our customers freedom to plan effectively for the growth of their business, knowing that their data centre strategy is future-proof. We operate 15 state-of-the-art data centres across Europe and APAC, offering 24/7 security and local language support. We are connected to a further 530+ third party data centres across our network and are able to offer private links into the major public cloud providers.

We are at a critical turning point as we become an independently focused business and at the same time, supported with the strong backing and investment of Fidelity. We expand our footprint in Asia and Europe which enables us to invest and leverage our real estate and infrastructure to expand our current sites and open up new ones.

You’ll be part of a dynamic, agile , forward thinking team of individuals that are looking significantly grow the business. This is an exciting time and a new beginning for Colt DCS.

Our vision: to be the most customer centric data centre provider

What you will do

Reporting to the Business Applications Manager, an IT Application Specialist is responsible for the provision of technical support, deployment and design for a number of business critical applications

Application Support

• You will provide a combination of 2nd and 3rd line support and project technical subject matter expertise.
• In the event of application issues, you will work with Incident Managemernt Teams to restore service quickly and efficiently and, where required, Problem and Change Management Teams to complete any follow up actions.

Application Operations

• Plan and execute changes in accordance with policies and processes
• Delivery of 2nd/3rd line operational support for IT services
• Documenting procedures, processes and high and low level designs
• You will support Service Delivery Managers with Application Changes by providing technical expertise at CAB Meetings and, where required, the technical resources to implement changes

Application Management

• You will work with the Business Applications and Infrastructrure Teams to maintain a pipeline of platform maintenance and enhancement activities.
• Research and keep up-to-date with current and emerging technologies
• Technical resource and, where required, technical lead for projects and BAU activities ensuring delivery within agreed scope and timeframe
• Work collaboratively with the IT team, colleagues and suppliers to deliver technical solutions per business requirements
• This role also forms part of a design authority group on a project, which strives to maintain start to finish integrity of the solution.

What we're looking for

• Experience of managing a number of Business Applications including CRM, ITSM/ESM, Document Management, etc…
• Experience of managing a Microsoft 365 tenant, including Sharepoint Online, Teams, Power Platform (Desirable)
• Experience of managing an Azure or other cloud environment.
• Strong awareness of IT security Best Practice.
• Enterprise Database (e.g. Oracle, SQL Server, Azure SQL Database, MySQL)
• Web Development (e.g. PHP) - Desirable
• ETL/Data Transformation solutions (e.g. SSIS, Azure Data Factory).
• Scripting and automation (Powershell, vbscript, python, etc…)