Customer Relationship Manager with French (1.5 years contract)

Short Description

Job Title: Customer Relationship Manager

Job Location: Sibiu, Romania

Set up: Hybrid and flexible

This is a 2 year fixed term opportunity for maternity cover.

Why we need this role

The Customer Relationship Manager is the glue between Colt’s business and Colt’s customers. Providing invaluable support to the French market and sales colleagues with revenue generating activities. Acting as a point of contact for customers post sale and during the life of their service with our business. With a wide range of responsibilities, this is a job for someone that likes to be at the heart of things, enjoys variety, building relationships, solving problems and getting stuff done.

Our primary focus is to support the sales team in bringing new customers into the business, ensuring a seamless onboarding process that makes it effortless for them to engage with us. Once onboarded, we continue to prioritize customer satisfaction and smooth interactions, making their experience with us as frictionless as possible.

We work in close collaboration with various Colt teams to manage the in-life experience of our portfolio of accounts. By fostering strong relationships and building customer intimacy, we aim to thoroughly understand their evolving business needs. This allows us to act as a crucial link between customers, the Sales team, and the wider Colt organization, ensuring all requirements are met.

Our goal is to deliver a high level of customer experience, maintaining excellence in service while adapting to changing business requirements. This customer-centric approach is central to how we operate and helps us stay aligned with both internal goals and client expectations.

What you will do

• Understand customer requests and match to Colt’s product offering with sales and SE support.  
• Support transactional sales activities, contract renewals and sales projects for dedicated accounts.  
• Coordinate pricing, quoting and ordering activities to make sure everything is done fast and accurate. 
• Collaborate with other internal teams to create orders that are right-first time, helping customers to get the exact service they need.
• Regularly communicate with customers on the progress of their requests using non-Colt jargon and customer friendly terms.   
• Receive and respond to emails from internal and external customers, ensuring efficient management of requests, coordinating with other internal teams to deliver a timely and accurate resolution.  
• Initiate and lead in customer meetings, focused on customer management topics. 
• Educate customers about our systems, tools and processes, empowering them to engage digitally and self-serve though use of the Colt Portal.   
• Ensure dispute policy is adhered to for invoicing enquiries. 
• Support the measurement of customer happiness and drive customer satisfaction upwards.  
• Proactive escalation where there is a risk of failure to deliver on the customer expectations.

What we are looking for

• Fluent level of French
• Previous experience in a role that deals with sales and/or customers
• An understanding of networking technologies and products is preferable
• Great written and verbal communications skills
• Good interpersonal and coordination skills
• An ability to influence people at all levels to get what you need for your customers
• A passion for customer experience
• Adaptable to ever changing customer needs
• A role model of Colt’s values
• 2-3-year telecom industry experience is preferable

Skills