Data Center Technician

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Data Center Technician

Location: Inzai DC 1/2/3 and Shiohama

About Colt Data Centre Services

Colt Data Centre Services has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres - hosting significant financial, media, corporate and cloud wholesale providers across the world.

Our customers are at the heart of everything we do, we endeavour to take a customer led approach across our operations striving to serve our customers with a seamless experience no matter what facility or region they are in.

Finding the right solutions for our customer starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish.

MISSION

• Zero Operation Incidents by Individuals as well as DCS vendors
• Contribute to NPS Score increase or maintain rather than the previous year.
• Proactive mindset (Ability to take initiative)
• Learning agility (Ability to adapt to new or changed circumstances)
• Ability to communicate effectively by using Microsoft Office applications like Word, Excel, Outlook, PowerPoint, TEAMS, etc.
• Ability to communicate with Global Company customers smoothly to understand customer needs and suggest how the solution can be resolved.

OUTCOMES

• No SLA Violation by Remote Hands Service
• No SLA Violation by Cross Connect Service
• No Customer Complaints by direct customer communication as Service Desk function
• No Health and Safety incident and violation.
• No Customer Order Delivery Delay
• Maintain 24/7 Remote Hands Service Operation by working as shift staff accordingly.

THE TEAM

Data Center Technician is key role and function as Point of Contact from DCS Customer as well as Providing DCS product (Remote Hands, Cross Connect, Customer On demand request) for DC Users so that this will strongly contribute to NPS as well as Churn Management.

This position is communicated closely with Site Operations, Service Manager, Service Operation, Telecom vendor, Security Guard, and Building Management Engineer.

THE SKILLS / EXPERTISE YOU BRING

Essential

• Proactive mindset (Ability to take initiative)
• Learning agility (Ability to adapt to new or changed circumstances)
• Ability to communicate effectively by using Microsoft Office application like Word, Excel, Outlook, PowerPoint, TEAMS,etc.
• Ability to communicate with Global Company customer smoothly to understand customer needs and suggest how the solution can be resolved.

Desirable

• Experience based ITIL.
• Experience of Data Center Industry
• Telco Cabling, Patching skills. (Knowledge of Metal/Optical cables)

WHAT WE OFFER

We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt DCS recognises the importance of a work life balance.

Some benefit examples are:

• Pension and insurance options
• Annual paid vacation - 21 days per year
• Paid sickness and injury leave - 7 days per year
• 2 days annually to spend on volunteering opportunities
• Benefit Station - Services provided miscellaneous discounts on wellness / leisure etc.
• Hybrid working and relaxed dress code
• Commutation allowance - Max. 50,000 yen per month
• Retirement allowance

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