Premium Network Services Lead Engineer
Gurugram, IN
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Lead Engineer, Premium Network Services (Transmission)
Job ID: 34961
Job Level: PT1 Core
Job Location: Gurgaon/ Bangalore
Function: Chief Operations Office
Employment Type: Permanent
Working pattern: Hybrid
Why we need this role
To work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colt’s Transmission products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.
What you would do
• Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European Ethernet and optical Infrastructure and a range of TX services according to product SLAs, up to 3rd Level Support.
• Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous
• Participate in a 24/7 shift pattern
• Have full knowledge of customers bespoke networks and services
• Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
• Build and maintain working relationships with key interconnect partners and vendors
• Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre
• Maintain a clear and accurate record of events throughout a fault duration utilising Colt’s Remedy based Fault Management System and provide regular updates as and when required
• Resolve or escalate faults as appropriate, according to product SLAs
• Technical report generation for customer RFO/RCA requests
• Technically manage software upgrades in co-ordination with vendor and Colt teams involved
What are we looking for
• Direct experience in Transmission Services and Technologies
• Good understanding and proven troubleshooting experience in some of the following: SDH, PDH, MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC
• Proven working experience with some of the following vendors and their associated transmission equipment and management systems: Marconi, ALU, Lucent, Nortel, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, Netcool, Smarts
• An understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP and BGP
• Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks
• Excellent knowledge of LAN (Ethernet) based products
• Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
• Experience in working with global providers, NOC and Field operators for technical issues
Must be able to speak & write fluent in English, second European language would be an advantage
Desirable Skills & Qualifications
• Experience of diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network is desirable
• Formal IT qualification: CCNA, etc.
• Exposure to Juniper equipment and technologies
• Experience with ITIL
Skills
Education
What we offer you:
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses and ideas. We want you to help us change the world, for the better.
At Colt you can make your mark.
Diversity and inclusion
• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.
Most recently we have:
• Signed the UN Women Empowerment Principles which guides our Gender Action Plan which aligns with these principles.
• Trained 60 (and growing) Colties to be Mental Health First Aiders to be the first response for colleagues who need a listening ear or signposting to further support.
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities visiting our dedicated DEI site.
Benefits
Our benefits support you through all parts of life. For both physical and mental health.
For you and your family:
• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity networks including Women+@Colt.
A global network
• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
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