Consultant, Business Operations

Job id: 34667

Job location:

Gurugram, IN London, GB DE Brussels, BE Barcelona, ES Sibiu, RO Vienna, AT Malakoff, FR Milan, IT Munich, DE

Job ID : 34667

Job Location : Gurugram/Bangalore

Conduct descriptive analysis, generate insights, manage and implement projects, and contribute to the creation of reports and management information

Function : Chief Operations Office (COO)
Report to : Head, Analytics & Management information

Role Purpose

Provide Operational Performance Data Insights and Analysis by delivering Timely Inputs/Recommendation for Improvement in Business processes and Customer experience

Key Accountabilities

Recommend Process/system changes basis the data Analytics
Communication with the Stakeholders across operations to understand their requirements and provide Data Analysis accordingly.
Provide Data Insight for different projects to enable right decision
Deliver Customer specific reports and analysis for Ops SMT review meeting with Customer
Automate daily reporting requirement through BO and deliver on time with quality
Increase proportion of tickets raised through Colt Online
Delivering our Customer Segmentation within Network Operations

Skills & Experience :

Individual Contributor (preferred) with expertise and hands on exp in Data Science (AI/ML/Predictive Analysis/Gen AI), Python, SQL
Scikit-learn or keras or tensorflow or pytorch
Excellent knowledge of SQL (complex queries)
Excellent knowledge of Qlik Sense / Power BI
Good knowledge of VBA/VBS coding
Excellent knowledge of advanced Excel (advanced formulas, data connections, pivot, charts etc.)
High Level of Aptitude/Logical thinking
Ability of find automation opportunity
Data Science (Predictive Modelling, Machine Learning)

Education

A bachelor’s or master’s degree in a quantitative or a relevant field

About Colt
At Colt, we provide world-class network and voice connectivity across Europe, Asia and North America’s largest business hubs. We’ve been specialists in our field for nearly three decades - and we've won awards for being a technology innovator and pioneer. We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry leading net promoter score (NPS) to prove it.

What is it like working with us?
As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work life balance is important, and our people say it’s one of the great advantages of working at Colt.
Inclusion is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please click here.

What are the benefits and perks of working at Colt?
You and your loved ones will be supported with a competitive and comprehensive benefits package under the “We Care” program. A brief as below (as per the applicability)

Our values
We live by our Colt values every day, whether we're launching new projects or solving problems together. Our values represent how we behave and are integral to our culture.

We know people matter
Whether it's a customer, a partner or an employee, we build relationships based on trust, honesty, respect and integrity. We value diversity and strive to be more inclusive so everyone has the freedom to speak up, be heard and thrive.

We always find a better way
By staying one step ahead we empower our customers to succeed through the power of connectivity. We're swift to adapt and take responsibility for the promises we make.

We win together
We believe in the power of many and stand shoulder to shoulder with customers, partners and colleagues collaborating on ideas, sharing risks and recognition among all. When we make a decision we understand its impact, and rally behind the decision to make it a success.

We can change the world
We want to make the world a better place. Better connected, more sustainable, fairer for all. We use what we have - passion, technology and connectivity - to create good.

Visit www.colt.net/about-colt to find out more.

Read more about the great work that we’ve done to Open Up and put Diversity & Inclusion at the forefront of our people agenda.

Inclusion, and valuing diversity of thought and experience, is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please click here.
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