Apprentice, Operations

Why we need this role

Colt provides world-class network and communications services to information–intensive businesses across Europe, Asia and North America. With local market understanding and global reach - Colt is big enough to deliver and small enough to care. 

We empower our teams to change the world, for the better. We're passionate about our people and we believe that recruiting and developing the next generation of talent is key to our continued success.

At Colt, you’ll get the opportunity to build a career with clear development opportunities in a global organization. Our graduates, apprentices and careers starters get the support and control they need to drive their professional development forward. From on-the-job training to formal learning and mentoring, you will be supported to make your mark at Colt.

What you will do

• Learning to manage Customer Communication, Internal Stake holder management, partner coordination.

• Develop skills in first and second level troubleshooting, circuit diagnostics, re-provisioning, and configuration adjustments for Colt products on Transmission and IP networks. Gain hands-on experience managing service incidents such as IP backbone faults, while learning about 24/7 support and effective fault resolution.

• To learn to work on operability and quality of the Colt’s network, owning the responsibility of real time alarm monitoring via monitoring platforms and performing initial actions to support fault resolution.
• To learn to provide technical resolution to faults on Colt backbone transmission networks, owning all complex hardware/software faults generated on the network to resolve any issues escalated by the team and working to further improve and enhance the processes. This will involve managing the appropriate, timely level of escalation on complex, escalated and reoccurring network faults. 
• To learn to work on Change Management  processes under the guidance of technical leads and learn how to  support to Colt customers by adhering to established governance policies and procedures from time to time.
• Governance, KPI Analysis, Dashboards, Reporting, Power BI.

What we’re looking for

• Electronics & Communication Engineer (Diploma or B.E.)
• Computer Science Engineer
• Collaborative team player
• Basic understanding of networking concepts
• Eager to learn, adaptable, and open to developing new technical skills in networking and IT operations.

What’s it like to work at Colt?

At Colt, you’ll make an impact. We hire people we trust—people who are empowered and collaborate to create smart, innovative solutions.

Our global teams are driven and ambitious, united by shared goals. We offer opportunities to lead, inspire, and work on projects that connect people, cities, businesses, and ideas. Together, we aim to make the world better.

Inclusion and respect for diverse perspectives are at the heart of our culture. From day one, you’ll be encouraged to be yourself - because we believe that’s how people thrive. We welcome individuals from all backgrounds and experiences, regardless of gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital or pregnancy status, or place of birth.

Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity activities visit our DEI dedicated area.

Values and Behaviours

We have four core values that describe what we stand for: We know people matter; We always find a better way; We win together; and We can change the world.

These are underpinned by three behaviours that describe how Colties show up day to day:

Grow - We see challenge as an opportunity and never stop learning from our successes and failures. We seek different perspectives to continually improve.

Align - We ensure our priorities align to business goals and we join up and collaborate across teams, functions and regions to achieve lasting impact.

Deliver - Colleagues at all levels show initiative, take personal responsibility and make decisions to drive results. We are empowered to contribute our best

Benefits

Our benefits support you through all parts of life. For both physical and mental health, for you and your family:

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity networks including Women+@Colt.

JOB TITLE

Why we need this role

Colt provides world-class network and communications services to information–intensive businesses across Europe, Asia and North America. With local market understanding and global reach - Colt is big enough to deliver and small enough to care. 

We empower our teams to change the world, for the better. We're passionate about our people and we believe that recruiting and developing the next generation of talent is key to our continued success.

At Colt, you’ll get the opportunity to build a career with clear development opportunities in a global organization. Our graduates, apprentices and careers starters get the support and control they need to drive their professional development forward. From on-the-job training to formal learning and mentoring, you will be supported to make your mark at Colt.

What you will do

• Learning to manage Customer Communication, Internal Stake holder management, partner coordination.

• Develop skills in first and second level troubleshooting, circuit diagnostics, re-provisioning, and configuration adjustments for Colt products on Transmission and IP networks. Gain hands-on experience managing service incidents such as IP backbone faults, while learning about 24/7 support and effective fault resolution.

• To learn to work on operability and quality of the Colt’s network, owning the responsibility of real time alarm monitoring via monitoring platforms and performing initial actions to support fault resolution.
• To learn to provide technical resolution to faults on Colt backbone transmission networks, owning all complex hardware/software faults generated on the network to resolve any issues escalated by the team and working to further improve and enhance the processes. This will involve managing the appropriate, timely level of escalation on complex, escalated and reoccurring network faults. 
• To learn to work on Change Management  processes under the guidance of technical leads and learn how to  support to Colt customers by adhering to established governance policies and procedures from time to time.
• Governance, KPI Analysis, Dashboards, Reporting, Power BI.

What we’re looking for

• Electronics & Communication Engineer (Diploma or B.E.)
• Computer Science Engineer
• Collaborative team player
• Basic understanding of networking concepts
• Eager to learn, adaptable, and open to developing new technical skills in networking and IT operations.

What’s it like to work at Colt?

At Colt, you’ll make an impact. We hire people we trust—people who are empowered and collaborate to create smart, innovative solutions.

Our global teams are driven and ambitious, united by shared goals. We offer opportunities to lead, inspire, and work on projects that connect people, cities, businesses, and ideas. Together, we aim to make the world better.

Inclusion and respect for diverse perspectives are at the heart of our culture. From day one, you’ll be encouraged to be yourself - because we believe that’s how people thrive. We welcome individuals from all backgrounds and experiences, regardless of gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital or pregnancy status, or place of birth.

Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity activities visit our DEI dedicated area.

Values and Behaviours

We have four core values that describe what we stand for: We know people matter; We always find a better way; We win together; and We can change the world.

These are underpinned by three behaviours that describe how Colties show up day to day:

Grow - We see challenge as an opportunity and never stop learning from our successes and failures. We seek different perspectives to continually improve.

Align - We ensure our priorities align to business goals and we join up and collaborate across teams, functions and regions to achieve lasting impact.

Deliver - Colleagues at all levels show initiative, take personal responsibility and make decisions to drive results. We are empowered to contribute our best

Benefits

Our benefits support you through all parts of life. For both physical and mental health, for you and your family:

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity networks including Women+@Colt.