Packet & SDN network engineer (German speaker)

Job id: 34860

Job location:

Frankfurt, DE Hannover, DE Madrid, ES Valencia, ES Stuttgart, DE Barcelona, ES DE Berlin, DE Lisbon, PT Dusseldorf, DE Munich, DE

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

Join a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt’s Packet & SDN products and services. This role includes end-to-end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience.

What you will do

Proactively monitor, troubleshoot, and resolve faults across a pan-European MPLS infrastructure and a range of IP services, ensuring SLAs are met.
Act as the single point of contact for customers, providing clear updates and professional support.
Work closely with vendors, field engineers, and 3rd-level support teams to manage escalations and complex issues.
Maintain accurate incident records and generate technical reports when required.
Identify and implement solutions to recurring problems in Packet & SDN networks.
Support software upgrades in collaboration with vendors and internal teams.
Participate in a 24/7 shift pattern to ensure round-the-clock support for our customers.

Role Requirements

We’re seeking a highly skilled and proactive Network Engineer with expertise in Layer 1, 2, and 3 services and technologies. The ideal candidate will have a strong technical background, excellent problem-solving, and a passion for delivering exceptional customer support.

Understanding of IP Fundamentals and various Protocols, including BGP, EIGRP, OSPF, ISIS.
Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network.
Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks.
Experience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
Industry Experience – Prior experience working with global network providers, NOCs, and field support teams to resolve technical issues.
Troubleshooting & Ownership – A team player who thrives in a fast-paced environment, takes full ownership of issues, and collaborates effectively with internal and external teams to drive resolution.
Strong Communication – Ability to provide clear, professional, and service-oriented communication, both written and verbal.
Technical Certifications – Formal IT qualifications such as CCNP, CCSP, CCNA, or similar are highly desirable.
Language Skills – Fluent German & English (mandatory).

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:
•Flexible working and relaxed dress code
•Two days annually to spend on volunteering opportunities
•Pension and insurance options
•Access to a virtual business school for on-going learning
•Business mentoring
•Discounts with local hospitality and retail providers

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace