Customer Relationship Manager

Job id: 35558

Job location:

JP

Job Summary

A CRM is responsible for building and maintaining strong relationships with clients and customers with a primary focus on supporting Sales in bringing customers into our business and once onboarded, strive to make it effortless for the customers to do business with Colt as well as enhancing customer satisfaction, retention, and loyalty. Customer Relationship Managers ensure customer needs are met and they have a positive and rewarding experience with the organization.

Job Description

Role Responsibilities

Assist Sales team in sales related admin tasks
Prepare standard price quotations to customers, manage customer contact data base and enter data into CRM tools
Process orders, changes and churn requests.
Work closely with Colt Order Processing and Service Delivery team to follow up on order process and service delivery status to update Sales as well Customers.
Check and verify information by accessing various internal system tools.
Address billing issues and account receivables by coordinating with the finance team and the customers
Provide support at sales related customer events
Prepare and maintain accurate report
May need to join calls with customers when necessary

Skills & Experience

Experience in handling customer call/e-mails for complaints and inquiries
Fluent in Japanese
Business level English
Strong communication skills, both written and verbal and strong active listening skills

Other Preferences

Experience or interest in Telecom industry
Experience in working in Sales Support or Customer Support is preferable
Basic knowledge of IT services
Working knowledge on Microsoft Office (Excel / Word /PowerPoint)

What We Offer You

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most Recently We Have

Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.

A global network

When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.