Customer Relationship Manager

Job id: 34891

Job location:

JP

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Short Description

Support actual Sales with revenue generating activities, maintains the customer relationship, acts as a point of contact for customers and delivers a professional level of customer experience.

Job Summary

Customer Relationship Manager support Sales with revenue generating activities and acts as a point of contact for customers post sale and during the life of their service with our business. A CRM is responsible for building and maintaining strong relationships with clients and customers with a primary focus on supporting Sales in bringing customers into our business and once onboarded, strive to make it effortless for the customers to do business with Colt as well as enhancing customer satisfaction, retention, and loyalty. Customer Relationship Managers ensure customer needs are met and they have a positive and rewarding experience with the organization.

Job Description

Key accountabilities

Assist Sales team in sales related admin tasks.

Prepare standard price quotations to customers, manage customer contact data base and enter data into CRM tools.

Process orders, changes and churn requests.  

Work closely with Colt Order Processing and Service Delivery team to follow up on order process and service delivery status to update Sales as well Customers.  

Check and verify information by accessing various internal system tools.

Address billing issues and account receivables by coordinating with the finance team and the customers 

Provide support at sales related customer events.

Prepare and maintain accurate report

May need to join customer call with when necessary

Skills & Experience

Experience in handling customer call/e-mails for complaints and inquiries

Fluent in Japanese, Business level English and Mandarin are preferable

Exceptional communication skills, both written and verbal and excellent active listening skills

Skills

Escalation Procedures

Client Relationships

Product/Service Knowledge

Customer Focus

Customer Relationship Management

CRM Tools

Education

A bachelor’s or master’s degree in business management/marketing

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.

A global network

When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.