optical & ethernet engineer - German speaker

Job id: 34691

Job location:

Berlin, DE Valencia, ES Madrid, ES DE Munich, DE Frankfurt, DE Hannover, DE Dusseldorf, DE Barcelona, ES Lisbon, PT Cologne, DE

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

Join our team of highly skilled customer support engineers and play a key role in ensuring seamless connectivity for our clients across Europe. As a Network Support Engineer, you’ll take full ownership of resolving customer issues on Colt’s Ethernet & Optical products and services, collaborating with teams across the business to deliver world-class service.

If you thrive in a fast-paced environment, enjoy troubleshooting complex network challenges, and want to work with cutting-edge Optical and Ethernet technologies, this role is for you!

What you will do

#LI-MS1

To work within a team of highly experienced customer supporting engineers, with full responsibility for resolving customer faults and problems occurring on Colt's Ethernet & Optical products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.

Proactively monitor, troubleshoot, diagnose and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support
Participate in a 24/7 shift pattern
Provide a professional interface to customers as a single point of contact for all their issues
Establish and maintain working relationships with key partners and vendors
Manage and co-ordinate tasks with field service or 3rd level support
Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system
Resolve or escalate faults in accordance with product SLAs
Identify, plan and implement solutions to recurring problems in Optical and Ethernet networks
Generate technical reports for customers on request
Technically managing software upgrades in coordination with the involved vendors and Colt teams

What we're looking for

Direct experience in Layer 1-2-3 Services and Technologies, including the following:

Deep understanding / working experience of MSP, Ethernet, DWDM systems: Implementation, commissioning, maintenance, diagnostics and troubleshooting
Experience with network management via GUI and CLI
Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel
Experience working with global network providers, NOC and field support operators for technical issues
Experience of working in a team environment with full responsibility for troubleshooting. With a high willingness to take ownership, coordinate with internal and external teams and lead to a satisfactory conclusion
Excellent customer and service oriented communication skills, written and verbal
Ability to learn and implement technical information quickly and make decisions quickly and efficiently
Formal IT qualification such as CCNP, CCSP, CCNA, etc.
Fluent German
Fluent English

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:
•Flexible working and relaxed dress code
•Two days annually to spend on volunteering opportunities
•Pension and insurance options
•Access to a virtual business school for on-going learning
•Business mentoring
•Discounts with local hospitality and retail providers

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace