optical & ethernet engineer - German speaker

Job id: 34691

Job location:

Berlin, DE Madrid, ES Cologne, DE Barcelona, ES Hannover, DE Dusseldorf, DE Frankfurt, DE DE Valencia, ES Lisbon, PT Munich, DE

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

Join our team of highly skilled customer support engineers and play a key role in ensuring seamless connectivity for our clients across Europe. As a Network Support Engineer, you’ll take full ownership of resolving customer issues on Colt’s Ethernet & Optical products and services, collaborating with teams across the business to deliver world-class service.

If you thrive in a fast-paced environment, enjoy troubleshooting complex network challenges, and want to work with cutting-edge Optical and Ethernet technologies, this role is for you!

What you will do

To work within a team of highly experienced customer supporting engineers, with full responsibility for resolving customer faults and problems occurring on Colt's Ethernet & Optical products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.#LI-MS1

Proactively monitor, troubleshoot, diagnose and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support
Participate in a 24/7 shift pattern
Provide a professional interface to customers as a single point of contact for all their issues
Establish and maintain working relationships with key partners and vendors
Manage and co-ordinate tasks with field service or 3rd level support
Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system
Resolve or escalate faults in accordance with product SLAs
Identify, plan and implement solutions to recurring problems in Optical and Ethernet networks
Generate technical reports for customers on request
Technically managing software upgrades in coordination with the involved vendors and Colt teams

What we're looking for

Direct experience in Layer 1-2-3 Services and Technologies, including the following:

Deep understanding / working experience of MSP, Ethernet, DWDM systems: Implementation, commissioning, maintenance, diagnostics and troubleshooting
Experience with network management via GUI and CLI
Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel
Experience working with global network providers, NOC and field support operators for technical issues
Experience of working in a team environment with full responsibility for troubleshooting. With a high willingness to take ownership, coordinate with internal and external teams and lead to a satisfactory conclusion
Excellent customer and service oriented communication skills, written and verbal
Ability to learn and implement technical information quickly and make decisions quickly and efficiently
Formal IT qualification such as CCNP, CCSP, CCNA, etc.
Fluent German and English

What we offer you

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.

A global network

When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.