senior collections specialist

Job id: 35482

Job location:

Barcelona, ES

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why We Need This Role :

At Colt, we pride ourselves on maintaining strong relationships with our customers and ensuring timely, effective management of our cash flow. To help us continue delivering a best-in-class collections service, we're looking for a Senior Collection Specialist to join our Southern Region team. As our customer portfolio grows, we need a driven and experienced collections professional to manage complex accounts, streamline processes, and support cross-functional teams across multiple regions.

What You'll Do:

As a Senior Collection Specialist, you'll be responsible for overseeing the accounts receivable collections for a defined portfolio of customers across the Southern Region. This includes:

Managing end-to-end cash collection and account reconciliation for key customer accounts
Handling complex customer interactions and ensuring timely resolution of outstanding payments
Liaising with centralized teams in Barcelona and India (Cash Apps, Disputes) to drive efficiencies
Ensuring unallocated cash and credits are resolved swiftly and accurately
Monitoring and reporting on collections KPIs, attending monthly reviews, and contributing to business performance reporting
Complying with SLAs and process guidelines while identifying and suggesting improvements
Supporting your peers and covering their responsibilities when needed

What We're Looking For :

We’re seeking someone with solid experience in credit and collections, who thrives in a fast-paced, international environment. You’ll need to demonstrate:

A strong background in cash collection (minimum 2 years’ experience in Credit & Collections)
Experience with complex customer account reconciliation and dispute resolution
Familiarity with automated collection software and systems (e.g., SAP)
Proficiency in Microsoft Office (especially Excel and PowerPoint)
Financial and business acumen, along with a results-driven approach
Excellent communication, negotiation, and interpersonal skills
Fluency in Portuguese, Spanish, and English (both written and spoken)
A self-starter mindset with the ability to work independently and collaboratively
A graduate qualification is preferred but equivalent experience is also welcome

Skills

Process Improvement

Business Processes

Contract Analysis

Contract Administration

Relationship Management

Education

A bachelor’s degree in Finance or Accounting or a relevant field

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.

A global network

When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.