Customer Relationship Manager with Spanish

Short Description

Function: Sales, Marketing and Customer Success

Reports to: Manager, Customer Relationship Management

Location: Sibiu, Romania

Set up: Hybrid

Why we need this role

As a Customer Relationship Manager you'll be the linchpin connecting Colt's business with its customers. Acting as a crucial support to the sales team, you'll aid in identifying and closing opportunities. Post-sale, you'll becomes the single point of contact for our Spanish customers, overseeing their journey and ensuring a seamless experience. This role extends beyond transactional interactions, delving into the orchestration of Colt's internal departments to guarantee a harmonious delivery of services throughout the customer lifecycle.

The successful CRM at Colt possesses strong communication skills, a knack for problem-solving, empathy, and organizational leadership. If you are ready to take the podium in the dynamic world of Customer Relationship Management, Colt offers a rewarding environment where you will contribute to positive customer experiences, foster business growth, and play a vital role in ensuring operational harmony within the organization. Join us in creating lasting connections and delivering excellence in customer relationships.

What you`ll do

• Welcoming new customers into Colt and helping them to understand how best to work with us.
• Doing what needs to be done to set up a new customer in our systems.
• Ensuring that all stakeholders (sales, customers and delivery teams) are working together and kept fully informed throughout the delivery process.
• Taking customer's enquiries (for non-fault issues) and resolving these or passing on to back office resolver group - retaining ownership of resolution and communications with the customer throughout.
• Educating customers about our systems, tools and processes.
• Acting as a point of escalation and resolution if existing processes fail to deliver as they should.
• Managing some sales and contract renewals.
• Supporting the measurement of customer happiness and driving customer satisfaction upwards
• Supporting sales colleagues to prioritise and prospect for new customers.
• Supporting sales colleagues to create smart account and service development plans for existing customers.
• Coordination of pricing, quoting and ordering activities to make sure everything is done fast and right and that customers are kept up to date through the process.
• Creating "clean" orders that help customers get the exact service they need - for new orders and modifications to existing services.

Skills

Education