Analyst, Enterprise and Wholesale Billing x2

Job id:  23368
Job location: 

Barcelona, ES


Role purpose

Purpose of the role is to do data analysis and operational activities to be performed for carrier The purpose of the role is to ensure the billing happens to our customer on time with quality. Validate & process orders into the Billing system and support towards achieving business KPIs. To deliver the invoices timely, accurately and in the format as agreed with customers


Key accountabilities

  • The candidate will be required to do operational tasks in telecom billing area. This includes customer order processing, perform pre and post bill run activities, uploading of electronic  invoices on different platforms
  • The candidate would be required to monitor the KPIs and manage the time according to the set SLAs.
  • Would be required to liaise with billing IT support team, manage the bill run time table and guide them through the business logics and priorities.
  • To acquire a good working knowledge of the different COLT country set-ups and requirements and to gain an understanding of the COLT billing model and New Product Introduction development cycle.
  • Ensure review and approval of all recommendations, deliverables or request additional information, where required, to complete the Change Requests as per system improvement or regulatory changes or a change relate to Colt wide project.


Skills & Experience

  • 2+ years of total experience with minimum 2-3 years of relevant configuration experience on Kenan Billing operations
  • Preferred hands-on experience in SQL and necessarily on Microsoft Excel.
  • A good understanding of telecom billing operations preference would be given to candidates with Kenan experience.
  • A good understanding of order to bill process and well aware of billing and upstream systems like CRM, preference would be given to candidate with experience in Seibel.
  • A fair understanding of European telecom products preferably of a B2B setup. This includes the voice and non-voice products e.g IN, VoIP, SIP Trunking, Humber hosting etc.
  • Preferred experience of Kenan FX / Arbor BP version 4.X
  • Keep a track of operational KPIs and trend.


In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.


Some benefit examples are:

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Flexible benefits scheme
  • Access to a virtual business school for on-going learning
  • Business mentoring





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