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Data Centre Technician

Job id:  21224
Job location: 

Shiohama, JP

N/A

Role Profile

Data Centre Technician

 

Role title:

Data Centre Technician

Colt Level:

PT2 Core

Function:

Data Centre Onsite Support

Data Centre Service Desk

Reports to:

Group Manager of DCS Operations - DC Onsite Support and Delivery Management

Location:

Colt Shiohama DC / Inzai DC / West Tokyo DC, Japan.

 

Role purpose

  • Support for all DC customers as contracted services for 24 hours 7days.
  • Operate timely, flexibly, and carefully to generate customer satisfaction.
  • To cover overall cabling task in Japan Colt DCs and support Partner DCs as well.

 

Key accountabilities

  • Be able to work as 24*7 days shift staff. (Night Time and Week Day/End)
  • Excellent manners and communication skills as customer (direct) front.

 

Other accountabilities (optional)

  • Technical skills and experience as field engineer.
  • Equipment Installation (Rack mounting), Uninstallation (Rack un-mounting).
  • NIC configuration. (Parts/module replacement. HDD, SFP.)
  • Cabling, Patching.
  • Ability to understand Colt Data Center rules.

 

 

 

Key performance indicators (financial and non-financial)

  • Operation Services.
  • Racking and Cabling.
  • Remote Hands.
  • Local Support.
  • Admission Control.
  • Supporting for partner DC’s.

 

Relationships and key contacts

  • Outsource vendor.
  • DCS Operations Asia

 

Role specific requirements

Skills & Experience

  • Cabling, Patching skills. (Knowledge of Metal/Optical cables)
  • Microsoft Office. (Word, Excel with Function, Outlook, PowerPoint, etc)

Qualifications

  • Japanese Language Level : Business or native.
  • English Language Level : Business or more. (TOEIC 400 – 600).

Behaviours

 Based on DCS Behavioural Model and Tool

https://colt.fuseuniversal.com/learning/plans/11709/topics/73630#

 

Others

  • Communication skill.

 

Document control

 Version/Data

Reason for change

Author

Reviewer

Authoriser

V1.0 23/Jan/2017

 

 

 

Keishiro Saito

V1.1 03/Jan/2017

 

 

 

Yu, Aikawa

V1.2 13/Feb/2020

2020 DCS HR strategy

 

 

Okuno, Hiroyuki

 

 

N/A


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